Monitoring - The issue has been identified and mitigated. Access has been restored and services are currently operating normally.
Our team will continue to monitor the system closely to ensure continued stability.
Thank you for your patience while we worked to resolve this.
Sep 09, 2025 - 14:25 CDT
Update - The application is currently operational. However, some users may experience intermittent login issues and may need to retry. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time.
Sep 08, 2025 - 10:14 CDT
Update - Some customers are unable to log into Keypoint. We continuing to investigate, monitor, and implement additional corrective actions to mitigate the situation. If you are unable to login, please try again.
Sep 07, 2025 - 14:07 CDT
Update - Some customers are unable to log into Keypoint. Our technical team is aware of the issue and actively working to restore services. If you are unable to login, please try again.
Sep 06, 2025 - 20:30 CDT
Update - The system will be undergoing maintenance at 2:00pm PST. The estimated down time is 90 minutes.
Sep 06, 2025 - 15:34 CDT
Investigating - The implemented fix did not resolve the issue and teams will continue their investigation.
Sep 06, 2025 - 11:44 CDT
Monitoring - The issue has been identified and mitigated. Access has been restored and services are currently operating normally.
Our team will continue to monitor the system closely to ensure continued stability.
Thank you for your patience while we worked to resolve this.
Sep 06, 2025 - 08:56 CDT
Investigating - The implemented fix did not resolve the issue and teams will continue their investigation.
Sep 05, 2025 - 22:06 CDT
Update - We are continuing to monitor for any further issues.
Sep 05, 2025 - 18:40 CDT
Monitoring - A fix has been implemented. We are currently monitoring this incident.
Sep 05, 2025 - 18:40 CDT
Investigating - We are currently performing emergency maintenance on our Keypoint services. As a result, some systems may be unavailable or slower than normal. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time
Sep 05, 2025 - 16:48 CDT